Responsible Removals

We want our clients to know their removals are carried out in a responsible way. Making sure their needs are met is a logical concern but we appreciate most people think beyond this. The staff who are serving them, the community they live in, the environment.

Farrer and Fenwick naturally wish to meet your expectations, because we care and as part of being professional. As Surrey's leading removal company, your community is our community, our reputation emanates from you. We apprecate that integrity is the first thing you will look for in a removals service.

Our ethos of treating every move as individual is well known and that idea extends beyond the moving process itself, to every aspect of our business.

Customers are the heart of any service operation, yet simply stating you think of them first is not sufficient. A structure should be in place to ensure everyone in the company sees all their actions as guided by basic principles:

• Our employees are not simply required to adopt a high standard of professionalism, they help all their colleagues do the same, by sharing skills and information.
• Apart from through interaction, the company has a duty to ensure all staff are well trained and entirely comfortable with any practical aids they use.
• At the core of this training is the fact removals involve people's possesions. For the time we are responsible, our staff should care for them as if they were their own.
• To ensure all the above, our staff are seen as and treated as our prime resource. We show respect to them, encourage innovation from them and provide a safe, healthy working environment.
• The wider environment is an equal concern and the importance of caring for this is a company wide principle. There is much every business can do, in our case, saving fuel, or recycling packing products are good examples.
• All businesses impact on the local community. We remain aware of any ways this can happen and work with the community in a positive way, developing a relationship which not only minimises intrusion but adds benefit.
• Our overriding principle is honesty, with our customers and internally. Any issues which arise are always treated as opportunities for improvement.

We do constantly strive to make our removals service the best. If you feel we can help with your needs, or would simply like further information, please do not hesitate to get in touch for further details.